IndexRefund & Cancellation Policy

Refund & Cancellation Policy

Version
1.0
Effective date
27 October 2026

This Refund & Cancellation Policy explains the terms under which Party Action People Pte. Ltd. ("Party Action People", "we", "us", or "our") handles cancellations and refunds for tickets, passes, sponsorships, and other services purchased from us directly or through one of our event sites.

All ticket and pass sales are final and non-refundable.

However, if you are unable to attend, you may transfer your ticket to another person at no charge by notifying us in writing at info@partyactionpeople.com at least 3 business days before the event, subject to the new attendee meeting any eligibility requirements.

Where an event’s own ticket terms differ from this section, those terms apply to that event’s tickets.

This does not affect your rights where we cancel an event (see Section 3).

Sponsorship and exhibitor fees are non-refundable, except as follows:

  • If we fail to deliver a contracted benefit or a committed event does not take place, we will work with you in good faith to reschedule or reallocate the fee to another agreed event. If no resolution is reached, we will refund the proportional fee relating to the undelivered benefit or cancelled event.
  • Force majeure is handled as set out in Section 4.

Each sponsorship or exhibitor arrangement is governed by the individual signed agreement between you and us. Where that agreement and this policy differ, the signed agreement prevails.

  • If we cancel an event, you will be offered a full refund of amounts paid for that event, or a credit toward a future event, at your choice.
  • If we postpone or reschedule an event, your ticket or package will be honoured for the new date. If you are unable to attend the new date, you may request a refund within 14 days of the rescheduling announcement.
  • We are not liable for any incidental costs you incur (such as travel or accommodation) in connection with a cancelled, postponed, or changed event.

We are not responsible for failure or delay in delivering an event due to events beyond our reasonable control (including natural disasters, government action, public health emergencies, war, or venue closure). In such cases, payments made before the force majeure event will be refunded minus any reasonable expenses already incurred, and any remaining commitment may be shared proportionally, consistent with the terms of the applicable signed agreement.

  • Approved refunds are issued to the original payment method where possible, via our payment provider (including Wise).
  • Refunds are typically processed within 10–14 business days of approval. The time for funds to appear depends on your bank or card issuer.

To request a transfer or refund, or for any questions about this policy, contact:

Party Action People Pte. Ltd. (UEN 202111913D), 51 Goldhill Plaza #07-07, Singapore 308900. Email: info@partyactionpeople.com